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How can I track my order?
Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.
How long will my order take to arrive?
Timeframe is dependant on your location within Australia. All Sydney-metro orders (barring E-NRG) are generally received on the same day of despatch. East Coast Australia generally occurs within 3-5 business days. Please allow up to 7-11 working days for West Coast and Tasmania.
What type of delivery services do you offer?
We offer standard delivery to your door.
What happens if I am not home to receive the order?
If you are not home to receive the order, a calling card will be left by the freight company.You are able to contact them to organise collection from their depot, or re-delivery. Please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.
What happens if my order is damaged?
If your order is damaged, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify of the damage.
What happens if there is a missing item in my order?
If an item is missing from your order, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you.
Does someone take away the packaging?
Standard delivery service does not include rubbish removal.
What happens if the product I receive is different to what I ordered?
If the product received is different from what you have ordered, or does not meet your expectations, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify us of any discrepancies.
Can I change my delivery address before my item ships?
Yes. Please either email [email protected] or phone 02 9997 3050 to update your delivery details.
Can you deliver anywhere within Australia?
Yes, we can deliver Australia-wide. (Some restrictions outlying islands).
Can the driver call me 30 min prior to delivery?
No. Unfortunately this is not a service that the drivers are able to provide.
What are your payment terms?
Payment must be made prior to dispatch. If ordering items in advance of required despatch, a 20% deposit is required at time of ordering.
What forms of payment do you take?
We accept cash, bank transfer, bank cheque and credit card. Please note that we do accept AMEX however this incurs a 3% surcharge.
Can I exchange for another product after purchase and receiving the product?
Yes this is possible, only if the product is unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing.
I paid for my items but I have no email confirmation. What do I do?
Please contact us on 02 9997 3050 or via email at [email protected] and will will rectify this for you.
What happens if the lead times vary on my purchase?
If lead times vary on your chosen items, a member of our customer service team will contact you to discuss the delivery options. Delivery of the in-stock items can either be delayed to wait for the longer lead time items, or delivered separately.